"Restart needed" appears at the top. After an update the old version still runs in the background. Restart Home Assistant.
A device is missing in a room's device list. The room needs an area, and the device must belong to that area, either the device or the entity itself. If the entity sits under a device with several entities, it is behind "+n more". The search field finds it directly.
A camera is hard to hit. Tap its wedge on the floor, it counts like the camera.
Furniture shows as grey boxes. The pack it comes from is not installed. Import it again or install it through the shop connection.
Dragging in 3D, an item does not pass through the wall. That is on purpose: in the 3D view furniture and devices stay in their room while dragged and slide along the wall. Move them into another room in the floor plan, where they move freely.
A tap hits the device in the next room. Walls catch taps. In the room view only things in the room count. If it still hits the wrong thing, the Cut switch helps.
The view stutters on the tablet. Set quality to Tablet and check with FPS what is drawing. At rest it should read 0 fps. If something keeps running, the reason is shown next to it, e.g. a lamp's colour effect.
Sunlight falls through the wrong windows. Check North under Settings: degrees clockwise from "up" in the plan.
The shop connection reports "limit reached". The key was connected to more than five new installations in the last twelve months. Contact us, we will help.
The shop cannot be reached. Installed packs and Pro add-ons keep working. Updates arrive as soon as the shop answers again.
Where do I report bugs? In the issue tracker on GitHub: https://github.com/Mastershort/neonplan3d/issues